Welcome to Cheap Golf Gear’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].

About Our Products

What types of golf products do you offer?
We specialize in affordable, high-quality golf equipment including clubs (from brands like Callaway and Bridgestone), accessories (such as Ben Sayers and Bushnell products), bags (including cart bags), clothing, base layers, and essential gear like all-weather gloves and golf balls.
Are your products authentic brand-name items?
Absolutely! We only source genuine products from authorized suppliers and manufacturers. Our partnerships with brands like Callaway, Big Max, and Bushnell ensure you receive authentic golf equipment at unbeatable prices.
How do you keep your prices so low?
We’ve streamlined our operations and maintain direct relationships with manufacturers to cut out middlemen costs. Our efficient warehouse in Tucson and bulk purchasing power allow us to pass significant savings to our customers without compromising quality.

Ordering & Account Questions

How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save your preferences, and enjoy faster checkout on future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password within minutes.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery, but if you need to make changes, contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been shipped yet.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
All orders are packed and shipped within 1-2 business days. Weekend orders ship the following Monday.
Do you ship internationally?
Yes! We deliver worldwide except to select Asian and remote regions due to logistical constraints. All import duties and taxes are calculated at checkout for transparent pricing.
How is my golf equipment packaged for shipping?
We use golf-specific packaging designed to protect your clubs, bags, and accessories during transit. Clubs are securely wrapped, and bags are shipped in protective coverings to prevent damage.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. Our system provides updates from dispatch to delivery so you know exactly when your gear will arrive.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Why was my payment declined?
Payment declines are usually due to:
– Insufficient funds
– Incorrect card details
– Your bank’s security measures
Contact your card issuer or try an alternative payment method. For assistance, email [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging with all tags attached. Contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or product, please place a new order after receiving your refund.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. We recommend using a trackable shipping method for returns.

Contact & Support

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm MST).
What’s your physical address?
Cheap Golf Gear
2657 Elk Rd Little
Tucson, US 85724
Do you offer bulk discounts for golf teams or clubs?
Yes! We offer special pricing for team orders. Email [email protected] with your requirements and we’ll prepare a customized quote.

At Cheap Golf Gear, we’re committed to delivering quality equipment and exceptional service. If you have any questions not covered here, don’t hesitate to reach out. Happy golfing!